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Returns And Exchanges
- Return and Exchange Period
We accept returns and exchanges for eligible items within [X] days of the delivery date. To be eligible for a return or exchange, your item must be unused, unwashed, and in the same condition that you received it, with all original tags and packaging.
- Return and Exchange Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The item was purchased from www.fractal-african-fashion.com
- The item is in its original, unused, unwashed, and undamaged condition
- All original tags and packaging are intact
- The return or exchange request is made within [X] days of the delivery date
Please note that some items are not eligible for return or exchange, including:
- Custom or personalized items
- Gift cards
- Sale or clearance items
- Undergarments, swimwear, and other items for hygienic reasons
- Return and Exchange Process
To initiate a return or exchange, please follow these steps:
a. Contact our customer service team at [email protected] and provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
b. Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
c. Carefully package the item(s) to be returned or exchanged, along with the RMA number and a copy of your original receipt or invoice.
d. Ship the package to the provided return shipping address. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
e. Once we receive your returned item and confirm that it meets the eligibility requirements, we will process your refund or exchange as applicable. Please allow [X] business days for processing.
- Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
- Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and include a note in your package specifying the item(s) you would like in exchange. If the requested item is in stock, we will ship it to you at no additional cost. If the item is out of stock, we will issue a refund for the returned item.
- Late or Missing Refunds
If you have not received a refund within the specified processing time, please check your bank account, credit card statement, or PayPal account. If you still have not received your refund, please contact your bank, credit card company, or PayPal, as it may take additional time for your refund to be officially posted.
If you have followed these steps and still have not received your refund, please contact us at [email protected]
- Contact Us
If you have any questions or concerns about our Returns and Exchanges Policy, please do not hesitate to contact our customer service team at [email protected] We are committed to ensuring your satisfaction with your purchase and are available to assist you with any questions or concerns you may have.
- Return Shipping Costs
Unless the item is defective or we made an error in processing your order, you will be responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team at [email protected] within [X] days of the delivery date. We will work with you to arrange a return, replacement, or refund, as appropriate. In these cases, we will cover the cost of return shipping.
- Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may be eligible for a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.
- Sale or Clearance Items
Sale or clearance items are not eligible for return or exchange, unless the item is defective or we made an error in processing your order. In these cases, please contact our customer service team at [email protected] to arrange a return, replacement, or refund.
- Changes to Our Returns and Exchanges Policy
We reserve the right to update or modify this Returns and Exchanges Policy at any time. Any changes will be effective immediately upon posting on our Website. We encourage you to periodically review this policy to stay informed about our return and exchange practices.
- Contact Us
If you have any questions about our Returns and Exchanges Policy, please do not hesitate to contact our customer service team at [email protected] We are here to help and ensure that you have a positive shopping experience with Fractal African Fashion.
