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Shipping And Delivery
Shipping/Delivery
- Shipping Methods
We offer various shipping methods to accommodate our customers’ needs. The available shipping options and their estimated delivery times will be displayed during the checkout process. Please note that the delivery times are estimates and not guaranteed, as they may be affected by factors outside of our control, such as weather, carrier issues, or customs delays.
- Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. You can view the estimated shipping costs during the checkout process before finalizing your order. We may also offer free shipping promotions from time to time.
- Processing Time
Once we receive your order, we require time to process and prepare it for shipment. The processing time may vary depending on the specific item(s) ordered and the availability of the products. We aim to process orders within 3 business days of receiving them. Please note that processing time does not include weekends or public holidays.
- International Shipping
Fractal African Fashion ships to customers worldwide. International shipments may be subject to customs duties, taxes, or fees imposed by the destination country. These additional charges are the responsibility of the customer and must be paid upon delivery. We recommend checking with your local customs office for more information on these fees before placing your order.
- Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to become available, as carriers may need time to update their systems.
- Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Please note that reshipment may incur additional shipping fees. If you decide to cancel your order after an undeliverable package is returned to us, we will refund the cost of the items minus the original shipping fees.
- Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at fractal.african.fashion@gmail.com We will work with the carrier to resolve the issue and, if necessary, replace your order or issue a refund. Please note that claims for lost or damaged packages must be reported within 30 days of the estimated delivery date.
- Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at [email protected] We cannot guarantee that we will be able to make changes or cancel your order once it has been processed. If your order has already been shipped, you may return the item(s) in accordance with our Return Policy.
- Contact Us
If you have any questions about shipping and delivery, please do not hesitate to contact us at fractal.african.fashion@gmail.com Our customer service team is available to assist you with any concerns or inquiries you may have.
